Privacy Policy ali88win – Personal Data Protection for Malaysia Members

1 Introduction

Ali88win ("we", "the platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains transparently and clearly how we handle the personal data we collect from users and members of the platform.

This document applies to all users who browse the ali88win website, register as members, use our mobile app, or interact with any services we offer. It covers data collected directly from you as well as data obtained automatically through platform usage.

We take a responsible approach to data management. This means we only collect data that is genuinely necessary, store it securely, and use it solely for the purposes clearly stated in this policy. ali88win never sells member personal data to any third party for commercial purposes.

2 Data Collected

We collect two main types of data: data you provide directly to us, and data collected automatically when you use the platform.

Data you provide directly:

• Identity information: full name, date of birth, identity card or passport number.
• Contact information: email address, phone number, residential address.
• Financial information: bank account number, bank name, payment method used.
• KYC verification information: copies of identity documents and proof of address.
• Communications: any messages you send to our customer support team.

Data collected automatically:

• Usage data: pages visited, games played, session duration, actions within the platform.
• Technical data: IP address, browser type and version, operating system, screen resolution, device used.
• Location data: general location based on IP address (not precise GPS location).
• Transaction data: complete history of deposits, bets, wins and withdrawals.

3 How Data is Used

The data we collect is used for the following purposes, all directly related to providing you with the best ali88win service:

• Account Management: Creating, verifying, and maintaining your member account on the platform.
• Transaction processing: Processing deposits, wagering, wins, and withdrawals accurately and securely.
• Identity verification (KYC): Ensuring compliance with anti-money laundering (AML) regulations and preventing fraud.
• Customer support: Helping resolve enquiries, complaints, and technical issues you encounter.
• Service communications: Sending important notifications related to your account, transactions, and policy updates.
• Marketing (with consent): Informing you of promotions, bonuses, and special offers where you have consented to receive marketing communications.
• Analytics and improvements: Understanding how members use the platform to improve the user experience.
• Security and fraud prevention: Detecting and preventing suspicious activity, fraud, and unauthorised access.

4 Legal Basis of Data Processing

Ali88win processes your personal data based on lawful legal bases. Depending on the type of processing carried out, the bases used are:

• Contract performance: Processing required to fulfil our contractual obligations to you as a platform member, including account management and transaction processing.
• Legitimate interests: Processing for the purposes of platform security, fraud prevention, and analytics that does not affect your fundamental rights.
• Legal obligations: Processing required to comply with applicable laws, including KYC and AML requirements.
• Consent: For marketing communications, we rely on consent you voluntarily provided during registration or at a later time.

5 Data Sharing with Third Parties

Ali88win does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, there are certain situations where we need to share your data with carefully selected third parties:

• Payment service providers: To process deposits and withdrawals, required transaction data is shared with authorised and licensed payment processors.
• Game software providers: Limited game session data is shared with registered game providers for operational purposes.
• Technology service providers: Companies providing hosting infrastructure, analytics, and security services that operate under strict confidentiality agreements.
• Regulatory authority: When required by law or valid court order.
• Fraud prevention agencies: To verify identity and prevent fraudulent activity that could affect other members.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. They are only permitted to use your data for purposes specified in their agreement with ali88win.

6 Cookies & Tracking Technologies

The ali88win platform uses cookies and similar technologies to enhance user experience and ensure smooth platform functionality. Below are the types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login, session security and language preferences. These cookies cannot be disabled without affecting basic functionality.
• Performance Cookies: Collecting information on how pages are used to help us improve the platform. All information is aggregated and anonymised.
• Functional Cookies: Remembering your preferences such as username, language selection, and display settings to provide a more personalised experience.
• Marketing Cookies (optional): Used to display more relevant ads. These cookies are only activated with your consent.

You can manage cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of certain parts of the platform.

7 Data Retention Period

Ali88win retains your personal data for the period necessary to fulfill the purposes stated in this privacy policy, or for as long as required by applicable law.

• Active account data: Retained while your account is active and for an additional period after account closure as required by compliance requirements.
• Transaction records: Retained for at least 7 years to meet financial and anti-money laundering legal requirements.
• Support communication data: Retained for 3 years from the date of last interaction for reference and dispute resolution purposes.
• Security logs: Retained for 12 months for security monitoring and incident investigation purposes.
• KYC documents: Retained for at least 5 years after the business relationship ends.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize that data.

8 Your Rights as a Data Subject

As an ali88win member, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

9 Data Security

Ali88win implements comprehensive technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. Our key security measures include:

• Data encryption in transit: All communication between your browser and our servers is secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Data encryption at rest: Sensitive data such as financial information and KYC documents are encrypted when stored in our databases.
• Role-based access control: Only staff with a legitimate business need are permitted to access member personal data, and all access is logged and monitored.
• Continuous security monitoring: Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) operate 24/7 to detect and respond to threats.
• Regular security testing: Security audits and penetration testing are conducted regularly by independent security experts.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach that may affect your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable legal requirements.

10 Children's Data

Ali88win services are limited to users who are aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that personal data of a child under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who are aware that their child has registered on our platform are requested to contact our customer support team immediately.

11 Privacy Policy Amendments

Ali88win reserves the right to update or amend this privacy policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in the services we offer.

When we make significant changes, we will notify you through in-platform notifications or email to the address you registered. The "updated" date at the top of this document will always reflect the date of the latest version.

Continued use of the ali88win platform after any amendments to the privacy policy take effect will be considered acceptance of those changes. We encourage you to review this policy periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we manage your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the ali88win platform — the fastest way to get help.
• Email: [email protected] — for written inquiries requiring documentation.

Our data protection team will endeavour to respond to all enquiries within 3 to 5 business days. For formal data rights requests, the processing time is up to 30 business days.